Frequently Asked Questions (FAQ)

Our vision is to become the most outstanding R & D and manufacturing services provider in the ergonomics industry, and to enhance the experience of IT product users.

FAQ

FAQ

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Everyone is different, so your ideal ergonomics position will be different from others. This is why we are so passionate about developing monitor arm. These accessories allow you to move the monitor to the correct position for your eyes, neck, and body.
The "Quick Release VESA Plate" allows you to install and replace the monitor quickly. All you have to do is to install this component on a 75mm or 100mm VESA monitor with just a few screws. After that, you can add or remove displays from your monitor quickly and without tools.
Of course! We have single-screen, dual-screen, triple-screen, etc., and can provide up to 16 screens! However, the width limits of the dual monitor arm are different from the single monitor arm, so be sure to check the specifications, especially if the monitor is very wide. If you have any questions about installation or selection, you can contact us, and we will provide you with the most professional service.
We have a total of eight types of monitor arm, each has a different appearance, weight loading, and adjustment method. You can choose the weight that meet your screen; our weight loading is 0.5kg (1.1lbs) - 15kg (33lbs). A monitor lighter than 0.5kg (1.1lbs) will cause the arm to rise and remain at its highest height, while a monitor heavier than 15kg (33lbs) will cause the arm to sink and stay near the lowest point.(Example: When installing the Dragonfly series monitor arm, the monitor will be raised when the weight is less than 0.5kg (1.1lbs), on the contrary, the monitor will be lowered when the weight is more than 8.5kgs (19lbs)). Customers can choose a suitable monitor arm according to the weight of the monitor.Eastern Global monitor arm weight classification: - Dragonfly: 0.5kgs ~ 8.5kgs (1.1lbs ~ 19lbs) - Dynafly: 2.5kgs ~ 15kgs (5.5lbs ~ 33lbs) - Easyfly: 12kgs (26.4lbs) - Butterfly: 12kgs (26.4lbs) - Tool Bar System: 12kgs (26.4lbs) - Back to Back: 12kgs (26.4lbs) - Rail Stand: 12kgs (26.4lbs) - Rail System: 12kgs (26.4lbs)
The reason why the monitor can't be set has to do with "loading weight", just use the included hex key to turn the tension control located on the arm. Make small adjustments until you find the correct position to keep your monitor balanced!PS. Eastern Global Dragonfly series adopts "weight indicator" design, which is convenient for users to adjust the balance between the monitor and the monitor arm. (You can refer to FAQ "What monitor weight can your monitor arm hold?")
Compared with countries such as Europe, America, Japan and South Korea, the usage rate of monitor arm in Taiwan is still very low. Especially in the US market with high medical costs, monitor arm has become the standard equipment of employee benefits in many medium and large enterprises, which indirectly confirms that the use of monitor arm can reduce the potential harm to the human body that caused by poor sitting posture, such as: shoulder neck pain, impaired vision, and back pain. The added value is that it can improve work efficiency and free up more desktop space.Before buying monitor arm, you need to know a lot of details, such as: how many monitors you need to hang, how to arrange the monitors (side by side or up and down), the configuration and size of the work desk, and whether you need to adjust the monitor's position frequently.#Part 1 Does the screen have VESA standard installation interface? The VESA Association has developed a universal installation interface. When the global monitor and TV manufacturers design their products, they will reserve 4 square screw holes at the center on the back of the monitor casing. The most common VESA sizes are 75 x 75 mm and 100 x 100 mm.The quickest way to confirm whether the screen has VESA standard installation interface is to check whether the case on the back has 4 screw holes or not. In addition, you can also check on the brand's official website by searching for ""screen model"".➜ Eastern Global's monitor arm needs to be equipped with VESA interface before used. The standard VESA plate is matched with our [Quick Release Design], which allows customers to save labor costs and time when installing the monitor. In addition, Eastern Global's monitor arm has a built-in [tool storage], which provides customers with the tools needed during installation without additional preparation. #Part 2 What is the weight of each monitor? What is the size of each monitor? (For those who need to use more than 2 monitors) How many monitors are used at the same time? Will there be any need for expansion in the future?When installing a single monitor arm, it is very important to considering its size and weight due to the different weight restrictions that each monitor arm can carry. In addition to safety considerations and reducing unnecessary risks, it can also lengthen the lifespan of the monitor arm. When installing multiple monitors, you need to know whether the arm length of the stand is sufficient, otherwise the two monitors may overlap. In addition, the size and specifications of the worktable are also one of the factors that will affect the choice of the monitor arm.PS. Some arms of the monitor arm can be purchased additionally (depending on the manufacturer), and can be expanded and installed on the column, which can complete the upgrade of the monitor arm at the lowest cost.➜ Eastern Global has designed a variety of monitor arms for monitors of different sizes and weights. Customers can choose according to their needs. In addition to the common single monitor arm and dual monitor arm, there are also 3, 4, 6, 8, and even 16 monitors to meet the needs of most customers in the market. We also provide customized services, which can be designed and improved according to customer needs.   #Part 3 Which installation method would you like to use? Is your work desk suitable with the monitor arm?There are four common monitor arm installation methods: clamp mount, grommet mount, wall mount and base mount.1. Clamp mount: On the edge of the table, clamp the base of the monitor arm, which is suitable for the table with no obstacles on the edge of the table, and will not cause any damage to the table. Disadvantages: There are basic requirements for the thickness and material of the table. 2. Grommet mount: After drilling holes in any position on the table, set the monitor arm from the bottom of the table, which is the most solid and free installation method. Disadvantages: Permanent damage to the table. 3. Wall mount: After drilling holes on the wall, lock the base to completely release the space occupied by the monitor arm on the table. Disadvantage: Permanent damage to walls. 4. Base mount: Just like the stand provided by the original screen, it can be directly placed on the table and has the highest applicability. Disadvantages: The monitor is less adjustable and takes up more table space.➜ Eastern Global has different styles of monitor arm. The basic installation methods are clamp mount and grommet mount, and there are also slat wall mount, wall mount and base mount. Customers can choose the appropriate product according to the way of use (for example: whether the monitor position needs to be adjusted frequently), the size of the table, etc.
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